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Manager, Technical Services

Location: Toronto
Company: Totem recruteur de talent
Contract type: Permanent

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Drive innovation within a leading Canadian real estate company! Totem has partnered with a major developer to find a Lead Systems Analyst to streamline their property management technology. About the Company This dynamic and innovative real estate company is seeking a highly motivated individual to fill this multifaceted role. If you enjoy a fast-paced environment where you can apply your technical expertise and directly impact the company's success, this is a fantastic opportunity. About the Role: Manager, Technical Services This position plays a crucial role in supporting the Property Management team. You'll take the lead in designing, configuring, integrating, and implementing various property management systems essential to the company's operations. Key Responsibilities: - Oversee the design, integration, programming, and implementation of core property management systems (PMS), covering areas like CRM, leasing, payments, reputation management, resident experience, security, and more. - Act as the primary liaison with technology vendors, managing project timelines and ensuring successful collaboration. - Analyze, test, and deploy upgrades to third-party applications within established schedules. - Proactively review construction drawings to align evolving property management needs with planned technical infrastructure. - Troubleshoot and resolve data inconsistencies or errors across integrated PMS systems. - Manage the setup of newly acquired properties within the company's primary PMS software, including unit setup, rent configuration, and more. - Maintain system policies, security protocols, and overall software functionality. - Onboard new users, troubleshoot technical PMS issues, and provide necessary travel for on-site support as needed. - Contribute to the IT/AV setup of property model suites. - Perform administrative tasks within various PMS systems and ensure accurate reporting through data validation. - Provide training on systems and develop clear training documentation. - Lead the setup and data transfer of new properties into the company's chosen PMS systems. - Assist with on-site technical setups, including phone systems, internet, and other essential technologies. - Collaborate with leadership to procure necessary equipment for new team members. - Facilitate the onboarding of new hires with software logins and email setup. - Create and distribute a regular newsletter with technical tips for employees. - Manage a system for tracking service tickets and requests. Qualifications and Experiences: - Minimum of 5 years of experience administering a core PMS system, ideally with a strong focus on Yardi Voyager. - 3+ years of experience as a Business Analyst supporting software implementations, development, and database administration. - Strong communication skills (both written and verbal) for effective collaboration with senior management, team members, and vendors. - Proven ability to analyze financial data and prepare reports aligning with accounting and budgeting principles. - At least one year of experience with SQL, including complex joins and conditional statements. - Knowledge of GAAP accounting principles is beneficial in mitigating potential errors. Intrigued by this position and think you might be a good fit? Contact Tim Dunn at t.dunn@totemtalent.ca to explore further. ​​​​

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