Veterinary Client Service / Phone Operator

Come Play (and Work) in New Glasgow

East River Animal Hospital is seeking a full-time Client Service Representative (Receptionist). As a Client Service Representative (CSR), you provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the veterinary clinic. In addition, to implementing practical knowledge to the clinic's procedures and policies. The CSR performs office duties related to patient care and treatment and to assist team members as needed.

Requirements

Qualifications:

• Telephone etiquette and client service excellence
• Basic veterinary medical knowledge, including products and services required
• English language and written skills required
• High school diploma or equivalent
• Minimum 2 years veterinary experience

Skills:

• Excellent telephone skills
• Excellent oral and written communication skills
• Interpersonal skills including working in a team environment
• Handling difficult situations including emergencies
• Basic computer skills (Microsoft Office, E-mail, and AVImark experience preferred)
• Strong organizational skills with ability to multi-task and still attend to details
• Typing skills (accuracy)
• Payment handling and basic finance skills

Abilities:

• Professional and courteous
• Flexible availability
• Willingness to learn
• Ability to remain calm under pressure
• Attention to detail
• Time management
• Works well in team and fast-paced environment
• Adherence to procedures and protocols
• Takes initiative

The Perks:

• Veterinary Care Discount for Your Pets
• Possibility for Budget Based Quarterly Bonuses
• CE Opportunities
• Company Benefits & RRSP program
• Uniform allowance
• Salary based on experience

Only suitable candidates will be contacted.

At NVA Canada diversity and inclusion are an important part of our everyday reality. We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.

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