Rapid Mobile Case Manager - Family Shelter Diversion - Full Time

HOURS: Shifts are Day shifts (9 a.m. to 5 p.m.) and Afternoon shifts (1 p.m. - 9 p.m.) per week. Shifts are scheduled Sunday to Thursday. Some flexibility in work hours may be required.

Who We Are

The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs. We are committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances. By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members.

This opportunity is with our Good Shepherd - Family Centre

How You Will Make an Impact

The Rapid Mobile Case Manager will provide shelter diversion supports to families who are at imminent risk of homelessness. The shelter diversion team assists families in identifying safe and appropriate alternatives to shelter accommodation.

• Short term case management and brief resolution services including financial supports, advocacy, information, referrals, mediation, and support with a housing search are offered
• Work closely with emergency shelters and partner agencies to leverage and coordinate the assets and services available in Hamilton to ensure that families have their individualized housing and support needs met
• Have a demonstrated knowledge of various governmental and non-governmental systems and an understanding of how to assist people in successful navigation through these systems
• An in depth understanding of trauma as it relates to homelessness and housing stability is also necessary
• Individuals will work from a strengths-based trauma informed model of service and an anti-racist/anti-oppressive framework

What You'll Bring to Our Team

• Post-secondary education in social services or related field is required

• Minimum of 2 years' experience working in community outreach or emergency shelter
• Demonstrated knowledge of community resources as they relate to housing and homelessness
• Experience in an outreach model of service delivery and/or program development
• Excellent written and oral communication, team-building, negotiating and problem-solving skills required
• Current CPR and First Aid Certification
• Ability to work cooperatively and collaboratively within an interdisciplinary team
• Computer knowledge and skills
• Valid G Driver's license required
• Fluency in French and/or a language in addition to English preferred
• Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE /
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended benefits

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.