Shipping Supervisor
❮ back to last search| Location: | Markham |
|---|---|
| Company: | Wholesome Kids Catering |
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Reports to: Director of Operations
Direct Reports: Logistics Coordinator, Company and Contract Drivers
**To apply, please submit your resume to Wholesome Kids Hiring hiring@wholesomekids.ca
THE OPPORTUNITY
Wholesome Kids Catering is a market leading catering company that provides healthy, delicious, child-friendly meals, and snacks to childcare centres and schools. Our caring, experienced staff are passionate about providing great food and great service to all our customers. Our culture is one where we value trusted partnerships, enable growth and the ability to excel and be fully engaged, value integrity and focus on making an impact on our clients, customers, co-workers, and communities.
Wholesome Kids Catering has had double digit growth over the last 5 years and our priority for the next five years is to continue growth in both core and new business platforms which will leverage the available capacity in our state-of-the-art custom designed facility and will deliver on the overall strategic long-term revenue and profit goals of the business.
THE ROLE
The Shipping Supervisor is responsible for managing and overseeing the Shipping Department inclusive of Company Drivers and Independent Contract Drivers. This includes ensuring the drivers follow route maps for timely deliveries, management of routes to ensure efficiency and the coordination of training drivers to deliver the best service possible to Wholesome Kids Catering’s customers. This role also includes administrative duties.
SUCCESS
To be successful in this role, the Shipping Supervisor is fully engaged and is always willing to go above and beyond to create a great experience with Wholesome Kids customers through the interactions with Wholesome Kids drivers. Good relationship building skills are needed to excel with drivers and internal team members. Their main goal is to always ensure timely, accurate shipping, optimized route creation, asset management, people and cost management are imperative to shipping success. Being a professional, the Shipping Supervisor can handle various business needs and is able to work collaboratively and creatively. This is a customer-focused role, that requires a technical acumen.
EDUCATION & EXPERIENCE
At least 3 – 5 years of supervisory experience
At least 3 – 5 years of experience managing outbound logistics
Proficient in MS Word Software- Microsoft Office Suite of Applications – Word, Outlook, Excel),
Experience with Logistics technology including route mapping / route generation software, GPS tracking, ERP experience (JF preferred)
Working in a fast-paced environment; a hands-on role dealing with tight deadlines
Can work well independently as well as within a team
Organized with the ability to prioritize and manage time well
College Diploma or University Degree is required
Food Handler certificate an asset
Experience in food and HACCP environments is preferred
Values and seeks feedback from others
Models and upholds the company’s charter and values
Displays a high level of Integrity
KEY RESPONSIBILITIES
Ensure all routes leave on time daily
Manage driver requirements, interview, and hire positions as needed
Manage van maintenance, mileage limits for company vans
Reviewing and approving contractor invoices as prepared by Finance on a monthly basis. Reporting any discrepancies and following up on unresolved issues.
Coordinate drivers to make food pick-ups for production as required
Control budget of the shipping department
Collaborate with production team and customer care team to communicate with daily workflows and to optimize processes
Ensure HACCP guidelines are being followed
Deliver and collect company smallwares from customers and ensure property handling
Resolve issues regarding shipped orders
Ensure compliance to legal regulations and company policies
Report to management on activities and issues
Maintaining a van maintenance plan (internal and external) and executes on plan as required to ensure proactive maintenance and safety of all van units
Independent contract administration and annual renewal
Developing departmental policies and procedures that meet organizational expectations and deliver on driver safety, on-site productivity and flow while meeting on-time delivery requirements.
Responsible for staff planning, scheduling and payroll processing for their department
Live the Wholesome Values and supports others in Wholesome to also live the Values
Makes L3 recommendations for continuous improvement within the scope of their department
Developing “A” players to uphold a high performing shipping team
Implementing workflows that achieve KPI’s / metrics assigned for the department
Actively participates in cross departmental meetings by helping resolve cross functional issues or problems to optimize flow and the customer experience
Fluency with technology
Focusing on CI initiatives and ensuring that this is happening regularly; and that CI initiatives are brought forward on a regular basis
Maintaining a regular cadence with the team (huddles, meetings, 121s)
Ensuring that performance management is reviewed regularly, and any issues are documented in the employee file
Having open and honest communication (being able to have tough conversations when necessary)
Follow the company’s talent program and evaluate staff quarterly, and bi-annually
COMPETENCIES
Change Management
Results Focused
Negotiation Skills
Service, Quality & Cost Oriented
Ability to think critically, problem-solve, and make effective decisions
Strong ability to train new employees and transfer knowledge in a patient and consistent manner
Ability to lead, motivate, coach, mentor and resolve employee conflicts
Ability to improvise within a tight shipping deadline
Plays to Win!
Models and upholds the company’s charter and values
Represents the company in a professional manner
Ability to consistently meet targets and deadlines
Growth Mindset
KPI’S
Shipping issues (includes late deliveries)
Driver safety incidents (at fault accidents, aggressive driving complaints, or traffic violations)
Cost per drop – contractors
Vehicle management (physical damage not due to wear)
* Wholesome Kids Catering is an equal opportunity employer and is committed to providing accommodations in accordance with the Accessibility of Ontarians with Disabilities Act. If you require an accommodation throughout the recruitment and selection process, we will work with you to meet your needs. We thank all those applicants who have applied; however, only those selected for an interview will be contacted.*
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