Senior Product Designer

Your role as Senior Product Designer

Reporting to Michelle Ngai, Manager, Product Design you will contribute by shaping the future of our member app. Your role is key in designing health and wellness journeys that resonate deeply with our users. We're looking for a dynamic individual who is not only passionate about making a tangible impact but also adept at steering projects from start to finish. In this role, you'll ensure our member experience caters effectively to a diverse array of user needs.

What you'll be doing:

• Empathetic Design Development: Deeply understand the needs and challenges of our members, especially those with specific health issues or wellness goals, and translate these insights into impactful product designs.
• End-to-End Journey Management: Oversee the entire user journey, from signup to onboarding, activation, and retention, ensuring a seamless and positive experience.
• Agile Research and Innovation: Spearhead pragmatic, rapid research within the scrum team. Foster an experimental approach to validate design decisions and swiftly identify optimal solutions.
• Inclusive and Accessible Interface Creation: Ensure the app's design is accessible to all users, including those with disabilities or limited technology proficiency, maintaining high standards of inclusivity in all design elements.
• Elevating Team Performance: Act as a catalyst for excellence within the design team, inspiring and mentoring colleagues to enhance their skills and efficiency. Collaborate closely with Product Management and Technology teams, advocating for a user-centric approach in all projects.

We'd love to hear from you if you have:

• UI/UX Expertise: At least 7 years in UI/UX design, evidenced by a portfolio of user-friendly digital products.
• Proven Experience in B2C Design: Demonstrable experience in B2C app design, with a focus on user growth, journey refinement, and usability enhancement.
• Strong Presentation and Communication Skills: Excellent presentation and communication skills, capable of articulating design concepts and solutions clearly to different audiences, including team members, leadership, and external partners.
• Leadership in Solution Discovery: Ability to lead solution discovery processes and effectively communicate findings and strategies to peers, directors, and vice presidents.
• Expertise in Visual and Interaction Design: Exceptional skills in creating aesthetically pleasing and user-friendly interfaces.
• Background in healthcare-related design projects, with experience in creating comprehensive user journeys that encompass both provider and member perspectives. ( Nice to have)

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We've got you covered!

• A fully funded benefits plan, including a wellness reimbursement program
• Unlimited access to a variety of Dialogue's programs for you and your immediate family
• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
• A hybrid work approach that involves 3 days per week in our beautiful Montreal or Toronto offices
• Access to a custom learning program, including an allocated budget for continuous external training
• Short and long-term incentive plans
• An optional parental benefits program

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform