Director of Cage & Credit

At Hard Rock we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. Hard Rock is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset.

Under the direction of the Vice President of Finance, the incumbent directs the operation of the cashier cages, main vault, credit count room and self-service kiosk functions. The incumbent is responsible for, either personally or through subordinates, the development and maintenance of internal controls and operational efficiencies in all areas of responsibility.

PRIMARY RESPONSIBILITIES

As the Director, Cage and Credit, your role involves overseeing critical aspects of financial operations within the casino. Your responsibilities include:

• Compliance and Security:

• Uphold AGCO, OLG, FINTRAC and Hard Rock Ottawa policies and procedures.
• Ensure compliance with federal and provincial regulations and information reporting requirements.
• Safeguard the integrity and security of the casino bankroll.

• Operational Management:

• Manage cashier cages, the main vault, count room, credit services, and self-service kiosks.
• Optimize operations for efficiency and cost-effectiveness.
• Adjust staffing levels based on business demand while adhering to FTE policies.

• Regulatory Awareness:

• Stay informed about Provincial Gaming regulations and Anti-Money Laundering (AML) rules, regulations, and reporting requirements.
• Educate staff on fraud prevention and credit scams.

• People Leadership:

• Lead quality hiring, training, and succession planning processes.
• Foster a collaborative work environment that encourages teamwork, mutual respect, and employee satisfaction.

• Financial Oversight:

• Monitor department expenses related to daily operations and payroll.
• Align operational functions with approved budgets.

• Guest Services Excellence:

• Deliver exceptional guest services consistent with the company’s core service standards and brand attributes.

• Credit Evaluation:

• Evaluate permanent credit limit change requests within authorized limits.

Note: This job description outlines essential functions and does not cover all possible tasks.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School Diploma or equivalent required.
• Five (5) to seven (7) years of experience in casino cage and credit management in a similarly sized gaming operation, or an equivalent combination of education and experience.
• Bachelor’s Degree in business preferred.

SKILLS

• Excellent written and verbal communication skills.
• Proficient in Microsoft Office, specifically Excel.
• Proficiency in using accounting software packages, including Accounts Payable and Purchasing.
• Understanding of principles and practices related to capital and operations budgets.
• Familiarity with office procedures, methods, and equipment.
• Knowledge of credit operations, rules, and regulations.
• Understanding of interrelated department functions, such as Cashiers Cage, Collections, and Count Room.
• Sound interpersonal judgment and effective decision-making abilities.
• Ability to set clear directions for the department and execute strategic plans.
• Innovative problem-solving approaches.
• Observing and directing subordinates.
• Being a strategic, analytical, and ethical motivator.
• Developing successful working relationships with senior management, peers, and subordinates.
• Effective communication both orally and in writing.
• Skill in coaching and developing staff competencies.
• Providing clear direction for achieving business goals.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
• We are a 24/7 operation. Frequent shift work and weekend work is required.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.

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