System Support Analyst - Alta

Primary Responsibilities

• Responsible and accountable for providing remote and on-site technical support to end users of desktop hardware/software, including desktop and laptop upgrades and deployments.
• Monitoring server and network health, performing user account maintenance, monitoring data backups and performing restore.

Skills and Qualifications

• Completion of an IT related technical program from a recognized College or University
• Microsoft Certified Information Technology Professional (MCITP) in Windows Desktop products (or equivalent)
• Possess 2 - 5 years of proven experience in information technology
• Possess valid passport with ability to travel to USA
• Must be customer service oriented with good interpersonal and communication skills
• Technical and logical problem-solving skills, with strong analytical abilities
• Sound knowledge of desktop equipment including hardware, software products and related applications - Preference for experience with Microsoft InTune and AutoPilot
• Experience with Anti-Virus and malware removal tools
• Experience with Microsoft Active Directory and Azure based networks
• Operating Systems: Windows 10/11, Microsoft Windows Server 2019/2022; including patching and maintenance
• Desktop software configuration and rollouts of Office 365.
• Office 365 applications including OneDrive, SharePoint, Teams and others
• Ability to write and edit business and technical documents
• The ability to resolve and escalate problems quickly and efficiently, proven success in handling conflicting demands and priorities
• Possess the ability to take a proactive approach to resolving technical problems.

Exposure to any of the following technologies would be considered an asset:

• Trend Micro Anti-Malware software
• Microsoft SharePoint
• Citrix XenApp/XenDesktop
• Microsoft SQL Server (administration and TSQL)
• Microsoft Multi Factor Authentication
• Familiarity with Microsoft Azure
• Familiarity with TCP/IP based networks
• Familiarity with Microsoft Teams