Customer Service Specialist
❮ back to last search| Salary: | $21.50–$22.25 an hour |
|---|---|
| Location: | Woodbridge |
| Company: | Best Way Stone Ltd. |
| Hours: | Full time |
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Who we are:
Quality built into everything we make! Since 1965, Best Way Stone has sustained growth through the contributions of our employee’s commitment to customer service, quality and innovative products. Being a family-owned and operated company has given us the ability to build strong, loyal relationships with our customers by creating positive experiences every step of the way. Products produced at our sites are found throughout Canada and the US in DIY projects to high-end homes, commercial applications and assisting in beautifying public outdoor spaces.
We strive to be there for our customer when others are not and that there is always a solution to our customer’s needs.
What we offer:
We offer a comprehensive compensation package, which includes:
A competitive wage, dependent on education, skills and experience.
Group Benefits (Health, Dental, HCSA).
Life Insurance
Company sponsored events
Employee & Family Assistance Plan (EFAP)
Wellness Program
Uniform/Casual Dress
Paid time off
Group RRSP match program
Training & Development
Internal succession planning and more.
About the opportunity:
To meet the needs of our constantly evolving clientele, Best Way Stone is looking to expand our Customer Service Team, which supports customers by providing knowledgeable information, answering questions and responding to grievances. Located at our Head Office in Woodbridge, the Customer Service Specialist will be responsible for acting as a liaison between Best Way Stone and its customers.
The ideal candidate will have:
Demonstrated prior customer service or related experience in a customer-facing role.
Mandarin language skills are considered an asset.
Knowledge of pre-cast concrete landscaping products is considered an asset.
Problem solving and math skills are required.
Excellent customer service skills.
Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and procedures applicable to the position.
Ability to multi-task with frequent interruptions such as answering emails, phone calls and in-person inquiries while completing daily order entry requirements.
Ability to work independently as well as within a team.
High attention to detail and organization for accurate order entry and tracking.
Strong organizational skills with ability to maintaining documentation, setting priorities and timelines.
Ability to provide regular and predictable attendance.
Strong computer skills, including but not limited to Microsoft Office applications.
Ability to lift 25 pounds.
To be successful in this role, you will:
Have a mindset of problem-solving, clear communication and creating a respectful team environment.
Have an ability to organize and manage detail work, as well as work independently and balance multiple tasks.
Be self-motivated, demonstrating initiative to set priorities, work plan, and schedule to achieve goals, with an interest in continual learning/training.
Be reliable and punctual.
Be able to work independently, as well as part of a team.
Be able to make quick decisions in a fast-paced environment.
Some of the responsibilities for this role include:
Enter purchase orders, confirming order dates, taking phone orders and entering phone and fax orders into the computer system.
Answer customer inquiries and communicate with our dealers and contractors.
Assisting the sales team with customer relations.
Process all cash and credit card transactions and ensure payments received balance daily.
Providing customer service and assistance with choosing product, delivery arrangements and payment.
Perform tractor-trailer checks to ensure load accuracy before delivery.
Assisting with completion of special projects as needed and assigned.
Hours will vary with business demands and may range from 7am start to 4pm or 5pm finish time. Overtime is frequent during peak selling months from May to September. The role works Monday to Friday, with Saturdays being required during peak selling months.
To learn more about our company and products, visit https://bestwaystone.com/
Thank you for your interest in Best Way Stone. Only those who are selected for an interview will be contacted.
Best Way Stone welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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