Customer Service Representative (Onsite)

Customer Service and Sales Quotations:

• Assisting customers with custom apparel and team sport jersey quotations, using a consultative approach to guide customers through a varied range of options in a professional manner.
• Replying to email, online (chat) and phone order quotation requests
• Providing customer order updates and follow on requests
• Resolving customer issues in a timely and professional manner
• Processing payments and inputting orders into our accounting and internal systems
• Ensuring automated and semi-automated web orders are accurately reflected and imported into our accounting and production systems
• Reporting on all quotations, sales and production activities

Online Merchandising Assistance:

• Updating data for our custom garment website(s) to include accurate pricing, product detail and descriptions
• Sourcing new product offerings to include on the web properties through supplier product data / images / feeds
• Adding proprietary new custom garment products to our online channels
• Providing insight into customer feedback and behaviour, consulting with management on ideas for merchandising and marketing enhancements of web properties

Sales Activities:

• Inside sales - follow up on inbound leads / requests with a positive, helpful attitude
• Outreach to 'warm' potential audiences to offer quotations i.e. Contacting recreational sports leagues/ teams / schools to be included in their annual sourcing of quotations for sports uniforms and custom apparel
• Post-secondary diploma in Business, eCommerce, or Sports Management
• Strong written and verbal communication skills
• Professional demeanor, customer-focused communication style
• Prior experience as a Customer Service Representative, or Inside Sales Representative, handling phone, email, online communications
• Keen sense of organization and attention to detail
• Intermediate Microsoft Excel skills
• Strong computer literacy with standard office tools (Microsoft Office / 365, Google Workspace etc).
• Shopify Experience. Any prior CRM software experience: Zendesk, Oracle Sales Cloud or Salesforce
• Being an active member of an organized recreational sports team (i.e. hockey / baseball / soccer, etc…) is strongly desired so that the candidate understands the needs of the target market for this role.
• Compensation: Base Salary and bonus, company benefits plan. Hours: 40-hour work week, Monday to Friday Location: Midtown Toronto

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.