Pacific Club Lounge Attendant

POSITION SUMMARY

Reporting to the Pacific Club Manager, the successful candidate will be responsible for delivering memorable service to our guests of the Pacific Club focusing primarily on the food and beverage service operations, as well as assisting guests with concierge services according to the standards of Pan Pacific Hotels and Resorts.

KEY RESPONSIBILITIES

The key responsibilities of the Pacific Club Attendant include but are not limited to:

• Greet and assist guests during meal periods; i.e. breakfast, evening hors-d'oeuvres & honor bar
• Prepares room for meal periods; completes all opening and closing duties and cleans dining room
• Maintains side stands and regularly inspects and cleans equipment used
• Returns all reusable food items to the kitchen; places orders for various dry goods and dairy products
• Act as a runner between the main kitchen and the Pacific Club lounge to set up, replenish and break down the buffet on a daily basis
• Develop an engaging rapport with all Pacific Club guests, ensuring repeat guests are duly recognized
• Actively engage in all aspects of food and beverage service in the Pacific floor lounge, ensuring best quality practices and standards are adhered to at all times
• Escort guests to rooms as required
• Assist guests with luggage storage as required
• Perform a room or suite pre-inspection as required
• Assist the Pacific Club Manager to develop and maintain guest history and personal preferences data to enhance guest experience
• Resolve any guest complaints in a timely manner, escalating to an Agent or Manager as needed
• Answer telephones in a friendly yet professional manner
• Perform other related duties as required

Physical Demands

• Must be physically fit and able to lift heavy trays and tables; Involves long periods of walking and standing.

COMPETENCY PROFILE

• Contribute an energetic and positive attitude to the hotel atmosphere
• Maintain professional internal / external guest service, smiles, creates eye contact and uses guest / associate names
• Demonstrate outstanding guest relations skills and be approachable by nature
• Work in a team setting under high pressure & stressful situations
• Show a history of demonstrating excellent time management and attention to detail
• Maintain professional business confidentiality as required

SELECTION CRITERIA

Qualifications and Technical Experience

• Previous experience in a guest service position in a Food & Beverage operation preferred.
• Concierge experience is an asset
• Serving it right and Food safe certification required
• Fluent written and spoken English is mandatory; additional language(s) is considered an asset.