Field Operations Supervisor, Maintenance | London

TK Elevator is one of the world's leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We're reshaping the elevator industry and transforming cities into the best places to live.

Your responsibilities:

• Direct the field labour force and support personnel in accordance with volume of sales to meet or exceed customer expectations for scheduling and execution of elevator project work
• Plan, direct and coordinate employee assignments, visually monitor employee performance on projects to ensure compliance with contractual obligations and budgets
• Ensure all employees comply with safety procedures as set out by company policy and provincial Health and Safety Act. Investigate any work-related accident/incident/near misses
• Oversee project processes, providing technical assistance as required
• Work in coordination with property managers, designated managers, and owners to meet or exceed contractual obligations
• Participate in the recruiting and training of field and support personnel as required
• Actively support the Sales Team with site surveys and recommendations for technical improvements on a variety of products
• Survey existing projects for ordering of materials in alignment with the project schedule
• Ensure availability of materials, tools, equipment, etc., incidental to Projects
• Maintain current knowledge of all aspects of elevator technology
• Provide exceptional customer service and communication
• Take ownership of work-related issues

Your qualifications:

• A minimum of 5 years of operational / field experience in the capacity of mechanic in the elevator Industry
• Must be a Certified Elevator Mechanic "Class A" under the TSBC or an equivalent AHJ standard
• A proven and demonstrated practical understanding of the B-44 Elevator Code
• A proven ability to read and interpret technical drawings, documents and specifications
• Competent in the care, use and application of all tools integral to the Elevator Industry
• Competent in the use of basic business software and hardware
• A combination of experience and/or professional designations within the industry and a willingness to maintain and seek out required designations
• A desire to learn, maintain and expand knowledge of all aspects of elevator technology; both mechanical and electrical
• Experience with multi-tasking and prioritizing multiple projects
• Must be able to work under pressure and in a fast-paced environment
• Requires demonstrated interpersonal and communication skills with all levels of employee and customer, internal and external