Wind Turbine Technical Support Specialist Wind - Canada (field role)

Acuren Wind Canada is currently recruiting for a Technical Support Specialist for our Field Service Division. This position will provide Technical Support to Field Services Team and Data Analytics Team. The Technical Support Specialist will include both in-field and remote support.

Position Details:

• Position will support multiple projects across Canada and may require up to 50% travel and can be for extended periods (up to 6 weeks and sometimes on short notice).
• Work location will be field and office/remote work from home as required.
• Job hours will be dependent on the work scope being supported and hours may vary depend on client/project requirements.
• Requires pro-active research in technical expertise on innovations and trends in wind energy and composite industry, supported by TSG Leader.
• Developing repair plans for damaged blades, including selecting appropriate repair methods, materials, and tools. Coordinating with field technicians and other staff to ensure repairs are carried out effectively and safely.
• Providing on-site or remote technical support to field technicians during the repair and maintenance processes. This includes troubleshooting and resolving any issues that arise.
• Ensuring that all repair work meets quality standards and is compliant with industry regulations and company policies.
• Identifying opportunities for improving repair techniques, processes, and equipment to enhance efficiency and effectiveness.
• Conducting or facilitating training sessions for field technicians on new repair techniques, safety protocols, and best practices.

Responsibilities:

• Provide disposition of defect categorization and safe to operate guidance on reported inspection findings.
• Review and assessment of stage wise repair documentation (followers and images) for compliance with the written work instruction requirements and quality standards as set by the company and / or customer.
• Timely response to field and in-house support requests, and timely escalation of requests where required.
• Provide composite expertise in the inspection and repair of wind turbine blades.
• Effective communication with Project Managers / Field Technicians / Inspectors / Analysts or other (as required) throughout the duration of the project.
• Provide remote and in-field Field Technician/Inspector training on Work Instructions.
• As required, assist in assessment of Field Technician / Inspectors with respect to Work Instruction requirements.
• Provide new-hire field technician training on composites inspections and repair.
• Support Root Cause Analysis (RCA) Projects for rotor blade damages and failures.
• Perform Technical and Repair Reporting.
• Support Non-conformance report generation and review when required.
• Support material sourcing requirements for repair projects, inclusive of Bills of Materials and maintain material traceability per project.
• Perform materials qualifications as required.
• Assist with the development of Work Instructions, Standard Forms and other documentation relevant to the work scope by following CWC document management system.
• Ensure compliance with all HS&E requirements for the work being performed.
• Provide feedback on potential process improvements to Engineering requirements.
• Liaise with customers as a representative of the Company to ensure satisfaction and Company performance.
• Support Company Continuous Improvement Practices.
• Other duties as assigned from time to time.

The position is considered physically demanding and applicants must be able to demonstrate and maintain the ability to:

• Walk over rough/slippery terrain as experienced on heavy construction sites
• working at significant heights
• Climb a 100m/330ft vertical ladder, multiple times per day, with up to 15kgs/30lbs of additional weight.
• Bend, kneel, climb and squat with full range of motion and for prolonged periods of time
• Demonstrate effective hand-eye coordination and fine motor skills
• Enter and work in enclosed areas for upwards of 4 hours at a time
• Lift up to 25kgs/50lbs unassisted (on occasion up to 35kgs/75lbs)
• Operate hand tools
• Stand for prolonged periods of time
• Work around and with composite materials
• Work in inclement weather conditions

Requirements:

• Grade 12 education. Relevant post-secondary degree/diploma in Engineering will be considered an asset.
• 1 year of experience of blade repair and inspection specifically working with composites
• Experience in a Quality Assurance or Inspection role
• Strong math and computer skills, including MS Office programs
• The ability to effectively communicate in English, both verbally and in writing. Preference will be given to candidates who are able to communicate in French.
• A valid Class G driver's license, or an equivalent
• Possession of or the ability to obtain a valid passport
• Requires a mindset towards continuous improvement and continuous learning in all aspects of the job.

Experience and knowledge in the following areas

• Production processes in (composite) industries
• Tooling processes in industries
• Composites (repair) processes
• Composite visual and NDT inspection processes
• Structural design and Composite materials
• Wind Turbine Technology and Maintenance / Operation Practices
• Wind Turbine systems inclusive of yaw and pitch systems, rotor blades, gearboxes and/or SCADA

Acuren Wind Canada is a full-service tower and blade engineering, inspection and repair company with more than 15 years of experience on various wind turbine technologies across North America.